Dealing with violence and aggression in the workplace
ONLINE 9am – 12pm
This online workshop is aimed at all members who may be required to work with angry, aggressive or challenging adults in the course of their work day.
This session, delivered by 2Resolve, will show you how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.
Learning outcomes
By the end of this session, participants will be able to:
- identify how to effectively plan for managing angry and aggressive people;
- recognise the different stages of conflict escalation;
- utilise strategies to diffuse and calm anxious and aggressive people;
- remain calm and composed to ensure the most positive outcome;
- understand how to respond to anger and aggression appropriately and effectively;
- interpret body language and be more aware of the signals that you are projecting;
- maintain physical 'safe' distance and demonstrate Positive Defensive Standing (PDS).
During the session, attendees should expect to have their camera on and interact with the tutor and other attendees via their mic and the group chat.
The session will be held online via Zoom on Monday 12 October from 9am-12pm.
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Application details
Spaces are limited and will be allocated on a first-come, first-served basis.
To apply for a place on this session, please complete and submit the application form.