Dealing with difficult face-to-face conversations
This online course, delivered by a specialist conflict management tutor from 2Resolve, is aimed at members who may often have to tackle difficult face-to-face conversations or topics at work or have conversations with people who are aggressive or angry.
On completion of this course you will be able to:
- Understand how to respond to anger and aggression appropriately and effectively.
- Identify how to effectively plan for managing angry and aggressive people.
- Utilise strategies to diffuse and calm anxious and aggressive people.
- Remain calm and composed to ensure the most positive outcome.
- Recognise that the way you respond to a someone will impact on their response to you.
- Use a range of coping strategies during and after an aggressive conversation.
The online course is delivered via Zoom. Attendees should expect to fully participate in this session involving up to 30 people. If possible, you should have your camera on and interact with the tutor and other attendees via your mic and the group chat.
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Application details
Spaces are limited and will be allocated on a first come, first served, basis - if there is high demand for this course we will look, where possible to put more on to meet this need.
To apply for a place on this session, please complete and submit the following form: