Debt advice and support
If you are struggling to get out of debt, UNISON Debtline can help you take control of your finances
Free and trusted debt advice for our members
A change in your circumstances – from a job loss or divorce to medical costs or unexpected expenses – can turn a manageable situation into a debt problem.
Whatever amount you owe, dealing with debt can be stressful, overwhelming and all-consuming, but it’s important to know you’re not alone. Many people in the UK are in debt and it’s nothing to be ashamed of.
The important thing is to take control of your situation, and the best way to do that is to get some professional advice.
Peace of mind
If you are struggling with debt, UNISON Debtline can help. It’s a free debt advice service for members run by our trusted partners, PayPlan. The service offers free, confidential advice to help you on the road to becoming debt-free.
PayPlan have been helping people since 1992 and have been working with us for over 25 years. They help over 4,500 people every single week.
The UNISON Debtline service deals with all types of debt, from credit cards through to County Court Judgment (CCJ) claims, and priority debts such as mortgage, rent and council tax arrears. The services includes:
- Advice in the way that suits you – by phone, email, live chat or via WhatsApp.
- Free and nationwide confidential service with no hidden charges.
- A personal Case Officer to advise you and negotiate with the people you owe money to.
- An overview of your options for dealing with your debts, including manageable debt plans to suit your circumstances.
- Any further support you might need.
As part of the UNISON Debtline service, your advisor will also look at the financial support that’s available to you through our charity, There for You, to ensure you’re getting all the help you’re entitled to.
Debtline overview
Anthony at PayPlan explains how the service works and how members can access support
Meet one of our Debtline advisors
Nikki, a debt advisor from PayPlan, explains how to start your journey to becoming debt-free.
Start your debt-free journey today
You can either:
- Call PayPlan for free on 0800 389 3302.
Contact us online by visiting PayPlan’s website.
PayPlan are open Mon-Fri 8am-8pm and Sat 9am-3pm.
You’ll have an initial chat with one of PayPlan’s dedicated advisors to get an accurate picture of your circumstances. You’ll be listened to and supported. And you’ll be well on your way to peace of mind.
If you’d prefer not to talk on the phone, PayPlan also offer contact by email, WhatsApp, live chat and Sign Video, and use Language Line to provide advice in 240 different languages.
Case studies
Find our how other UNISON members have benefitted from using PayPlan