Conflict management with students
For schools workers. Learn how to communicate effectively and apply practical strategies to de-escalate and resolve conflict. This course will benefit members who work with angry, aggressive or challenging young people
9 July 2026, 9:30 AM - 12:30 PM
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https://www.unison.org.uk
ONLINE 9.30am – 12.30pm
This course will be of benefit to members who are required to deal with angry, aggressive or challenging young people through the course of their work.
Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.
On completion of this course, you will be able to:-
- Understand how to respond to anger and aggression appropriately and effectively
- Identify how to effectively plan for managing angry and aggressive people
- Recognise the different stages of conflict escalation
- Utilise strategies to diffuse and calm anxious and aggressive people
- Remain calm and composed to ensure the most positive outcome
- Interpret body language and be more aware of the signals that you are projecting
- Maintain physical “safe” distance and demonstrate Positive Defensive Standing (PDS).
This course is free for UNISON members
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Application details
To apply for a place, please email the West Midlands Education Team at [email protected] and include:
- Your name.
- UNISON branch.
- Membership number.
- Course title and date.
For any queries, please email the above address or call 0121 685 3104.